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UX Writing
UX Writing - Challenge
Scenario: The user has canceled Amazon's Audible membership.
Challenge: Confirm with the user that the membership is canceled.
My Approach:
1. Understand users by researching
2. Clarity and Simplicity
3. Consistency
4. CTA and positive language
5. Accessibility
Before
AFTER
Alex Person,
You have successfully canceled your Audible Membership.
We're sorry to see you go, but hope that you'll continue to enjoy listening to your favorite books. Your account and password will remain active.
If you decide you want more books to listen to, you can purchase them at Audible.com without membership. You can reactivate your membership by simply clicking here to rejoin.
Reactivate membership by phone:
at 1-888-283-5051 (USA & Canada) & 1-973-820-0400 (International).
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